The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 4 - 6 business days
- Europe : 4 - 6 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns and cancellations
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law
Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
If Transfers of Personal Information Outside the EU:
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Except exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Patricia Pojer , am the data controller of your personal information. If you have any questions or concerns, you may contact me via email firstname.lastname@example.org. Alternately, you may mail me at:
Patricia Pojer 380-D Heritage Hills, Somers, New York 10589
Frequently Asked Questions
Gift wrapping and packaging
I love Custom orders, but I can’t guarantee as this depends on my schedule availability.
Happy to wrap a gift and include a note card. Please make certain you send me a note as to what you would like written and also the shipping address :)
*Take care not to bang or drop glass beads, although sturdy they can break.
*Murano Glass oil (including from the skin) and lotion may cause a rubbing off of certain gold or silver foil,this is NOT a defect but part of a natural process.
*All components are sterling silver or gold filled where stated, but as such given the nature of skin sensitivy, color change may occur
* To prevent tarnish of your piece, place with an anti tarnish slip or silica gel pack. Store in sealed bag anti-tarnish bags are best! Get on Amazon etc. Use polish cloth, your choice
*IF you need to clean glass beads use a tiny amount of gentle soap & warm water on a soft cloth
*Photos are taken in versatile settings, each monitor may show bit different
Please note that all measurements are approximate,I do measure as exact as possible:)
Length: Refers to the full length of the earring from top of the earwire to bottom of the entire earring.
Drop: refers to the entire length of the focal bead with any embellishments.
Width: Refers to the focal beads’ width.
*Necklace and Bracelet length is taken prior to adding any embellishments as this is established practice.
Gift wrapping and packaging
Kindly let me know if this item is a gift and you would like it wrapped.Also be sure to provide me with the gift recipients address if you would like the item shipped directly;I am happy to provide a note.
Please specify all in the "note section"